Divot Golf Privacy Policy

1. Information We Collect

The information we collect depends on whether you use Divot as a guest or create an account, whether you use the app or our website, and which features you use.

A. Account and authentication information

You can create an account or sign in, in the app or on our website, using a one-time passcode sent to your phone number. Existing accounts can also sign in to the app with a passcode sent to their email address. When you do, we collect:

• your phone number and/or email address;
• a unique identifier assigned to your account; and
• authentication tokens and related account-security information.

Divot does not currently offer sign-in through Apple, Google, or another third-party service. If we add one, we will update this Privacy Policy to describe the information we receive from it.

We use authentication information to create and secure your Divot account, keep you signed in, and help you access saved information. Other users who know your phone number can use it to find your account when they add players to a round (see Section 1.K).

When you finish setting up your account, we notify our team through an internal team messaging tool. The notification includes your name and phone number, and we use it to keep track of new sign-ups.

B. Eligibility and agreement records

Our Terms include eligibility requirements, including a minimum age of 13. During sign-up we collect your date of birth to confirm eligibility; it is stored with your profile.

We also maintain records of the versions of our Terms of Service and Privacy Policy in effect over time, together with your account’s creation date and related account identifiers. Creating an account, or continuing to use the Service after the Terms and this Privacy Policy are presented to you, constitutes your acknowledgement of them.

C. Golf activity and information you provide

Depending on the features you use, we may collect information such as:

• profile information you provide, such as your name, username, a profile picture, your gender, your home city, and your typical score range. To finish sign-up you must provide your name, date of birth, and typical score range and, in the app, your home city. Our website also asks you to choose a gender; in the app, gender is optional. A profile picture is always optional. If you provide your gender, we use it to apply the par and hole handicaps a course lists for that gender in your scores and statistics;
• golf courses you select or save;
• rounds, scores, shots, putts, chips, penalties, and related entries;
• scorecards, round history, and course selections;
• statistics, summaries, and insights generated from your golf information;
• if you invite other players to a round, the phone number and display name you enter for each invited player, including players who do not have Divot accounts, so they can appear on the scorecard and claim their spot if they later join Divot;
• course ratings you submit, including your overall rating and any optional ratings for course condition, pace of play, practice area, and value;
• reports you submit about a course’s information, including the reason you choose, such as incorrect details or a seasonal or permanent closure, which we store with your account so our team can review and correct the course;
• the golf clubs you add to your bag, such as club type, brand, model, loft, shaft, and carry distances;
• links you create to share a round’s scorecard;
• course lists you create in the app, which the current version keeps only on your device; and
• preferences and settings associated with your account, including your privacy settings.

Rounds are shared spaces.The other participants in a round you join or host can view your profile information (including your name, username, profile picture, date of birth, gender, home city, typical score range, and the phone number associated with your account), your scores, and the round’s photos and videos. Your profile privacy settings do not limit what the other participants in a round can see. A host can add you to a round using your phone number without a separate acceptance step.

Beyond the round. Your round information can also reach people outside the round:

• Share links.Any participant in a completed round can create a link to that round’s scorecard. See “Round share links” below.
• Friends’ Home screens.Unless you turn off Activity sharing (Settings > Activity), your friends can see on their Home screens that you are playing a round, which course you are playing and when you started, as well as your recently completed rounds and scores. Friends are people you follow who follow you back. Activity sharing is on by default. When it is off, your rounds and live presence do not appear in anyone’s feed.
• Course leaderboards. Course leaderboards and course insights can show your full name, username, and profile picture together with your best score at a course (with the date and tee), the number of birdies you have made there, how many rounds you have played there, and when you last played it. These figures come from completed 18-hole rounds. Who sees you depends on your settings, as described in Section 1.K. People who were in a round with you can always see your results for the rounds you played together, whatever your settings.
• Other players’ round histories.If another player in a round shares their round history with their friends, those friends can see that round in that player’s history, including that you played in it and your name, username, and profile picture (for a guest, the name the host entered). They do not see your scores. Your own settings do not change this. People you have blocked, and people who have blocked you, do not see you there.
• Your profile. If you choose to share your round history or statistics with friends, they can see them on your profile (Section 1.K).
• Posts.If you attach a round to a post, the post’s audience can see a summary of that round (Section 1.J).
• Copies shared outside Divot.Participants can save a round’s scorecard image, photos, and videos and share them outside Divot (Section 1.D and Section 4.F).

Course statistics. Course pages show statistics to all signed-in Divot users, such as the number of rounds and birdies recorded at a course, the number of golfers who have played it, average pace of play, and the best score recorded this month or today. We calculate these from rounds played by Divot users. They may include rounds from users who have turned off Activity sharing, and from guest players, but they do not identify them. Some statistics that involve scores are shown only when enough golfers are included. Counts of golfers playing a course right now, or who played it today, include only golfers who share their activity.

Round share links.Anyone who has a share link can open the round’s scorecard on our website without signing in. The page shows the course, the date and tee played, and each player’s hole-by-hole scores and totals. If the person who created the link played in the round, it also shows their first name. All other players, including guest players, appear as “Player 2,” “Player 3,” and so on (numbering starts at “Player 1” if the person who created the link did not play). Divot users who open the link while signed in instead see each player’s first name and profile picture, with guest players shown as “Guest.” Messaging apps may show a preview of the link. The preview can include the course, the date, the players’ scores, and the first name of the person who created the link. Share pages ask search engines not to index them.

Share links do not expire, and your privacy settings and blocks do not change what a share link shows. A link stops working if the round is deleted, if the person who created it deletes their account, or if Divot turns it off. Previews that messaging apps have already created may remain. The app does not yet offer a control to turn off a link. To have a link to a round you played in turned off, email support@divotgolfusa.com. You can also use “Report this page” on the shared page to alert our team. If you did not host the round, you can also leave it, which removes you, your scores, and your photos and videos from it; a host can delete the round instead.

Registered users may have this information stored with their accounts so it can be retained and accessed across sessions or devices. Guest information may remain only on the device and may be lost if the app is deleted, the device is reset or replaced, or local app data is removed.

D. Profile pictures, round photos, and videos

If you choose to add a profile picture, the photo you choose is uploaded to and stored on Divot’s servers with your account. Your profile picture is part of your Divot profile and is shown with your name and username to other signed-in Divot users. For example, it appears on your profile, in search results, next to your posts and comments, on course leaderboards, and on round scorecards and scorecard images. It is also served from a web address that does not require signing in, so anyone who obtains that address can view the image. Choose a picture you are comfortable sharing. When you replace your profile picture, the earlier picture currently stays in our storage, at its web address, until you delete your account.

During a round, you may capture photos and videos of your holes using your device’s camera; videos include audio recorded by the microphone. You can also choose photos and videos from your photo library to add to a round. These photos and videos are uploaded to and stored on Divot’s servers so the round’s players can see them. We store an optimized copy of each item and a small preview image, together with records of the round and player each item belongs to and any players tagged in it. Uploaded copies are re-encoded and do not include embedded photo metadata such as capture location. The original captures also remain on your device. Videos are uploaded over Wi-Fi, and captures that exceed the app’s size or duration limits stay on your device only.

Who can see round photos and videos.

• Viewing.The participants in a round can view the round’s photos and videos, including in the Photos & Videos library, which gathers the photos and videos from all of the rounds you have played in.
• Saving and sharing.Participants can save a round’s photos and videos, including ones other players took, to their own devices. They can share them outside Divot through the iOS share sheet, as individual files or, for photos, combined into a collage or slideshow video. Videos shared this way include their audio. Divot cannot recall copies shared outside the Service.
• Metadata in your own originals. Photos and videos you share from your own device are sent as they are stored on your device and may include metadata your device recorded, which can include when and where they were taken.
• Blocks. If you block a player, their photos and videos in rounds you share are hidden from you. Yours stay visible to them.
• Reports.If a photo or video is reported, it is hidden from the round’s other participants while we review it; the person who took it can still see it.
• Divot personnel. Authorized Divot personnel may view round photos and videos to review reports, enforce our Terms, provide support, or keep the Service secure (see Section 10).

Your photo library.You can choose specific photos or videos from your device’s photo library, using the iOS photo picker, to add to a round, a post, or your profile. Only the items you choose are shared with Divot. Divot does not request access to, browse, or scan the rest of your photo library. Photos and videos you take with Divot’s in-app camera are also saved to your device’s photo library, and you can save round photos, videos, and scorecard images to your library yourself; iOS asks for add-only photo-library permission for this. Camera and microphone access are requested only when you use capture features and are controlled through your device settings.

E. Location information

Divot asks for access to your device’s location when you first set up the app and when you use location features, such as the rangefinder, nearby courses, and nearby posts. iOS lets you allow or deny access and choose whether Divot receives your precise location. Unless you turn off Precise Location for Divot, the location the app receives is precise.

Rangefinder.During a round, your live GPS position is processed on your device to calculate and display distances. While a round’s Lock Screen card is showing, the app keeps using your location in the background to update distances, and iOS shows that the app is using your location. If you have turned off Precise Location, the app may ask iOS to let it use your precise location temporarily during a round; you can decline. Divot does not store the live GPS position the rangefinder uses on its servers.

Location sent to our servers.If you have allowed location access, the app sends your device’s current location to our servers to personalize Home and to show nearby courses, course lists, rankings, and maps, course search results, posts near you, and course suggestions in the post composer. It does this each time it loads that information, including when you open the app. For Home, it also sends your time zone. Our servers use your location to answer the request and do not store it. On our website, the Explore “Nearby” feature uses your browser’s location, with your browser’s permission, in the same way.

Apple services.To show weather for your area on Home, the app sends your current location to Apple’s WeatherKit service. To show the name of your city, it sends your location to Apple Maps. Weather for a course or a map area is requested from WeatherKit using that course’s or area’s location. City and place names you type into search are also sent to Apple Maps. Apple processes this information under its own terms and privacy policy.

On your device.If you choose to see course collections near you, the app remembers the area you chose, which may be your current location, on your device. While a round is in progress, the app can show a Live Activity on your Lock Screen and in the Dynamic Island with the course name, your current hole, and distances. The Live Activity is created on your device and its contents are not sent to Divot’s servers, but anyone who can see your Lock Screen can see it.

Photo location. Divot does not keep the location recorded in photos you add to posts (Section 1.J).

Your device’s operating system controls location permission. You may deny or withdraw permission through your device settings. GPS-dependent and nearby features will not work without location access, but you may continue to use features that do not require your location, such as manually searching for and viewing courses.

Course selections, round entries, and other golf information may reveal the general area where you play. If you share your activity with friends, it can also reveal where you are playing right now. We treat that information according to this Privacy Policy even though it is not a stored record of your GPS coordinates.

F. Searches, app activity, and product interactions

We process course, place, people, and post searches, course selections, and app interactions as needed to provide requested features. The app keeps your recent searches on your device.

Usage events. The app records events about how features are used. For example, it records which posts appear on your screen and which ones you open, vote on, or comment on; when you open or read notifications; and the steps you take when sharing a round, such as how many items you chose, whether you made a collage or slideshow, and whether you saved or shared the result. Each event is recorded with the identifiers and device details described in Section 1.G, including your account identifier when you are signed in. We use these events to understand whether features work and how they are used, and to improve the Service. They do not include your photos or videos, your GPS coordinates, or the text you write, but they may include error descriptions. They are deleted after 90 days, and events linked to your account are also deleted with your account.

Post views. When you open a post, we record that you viewed it. Other users see only the total number of views, not who viewed the post.

Shared round pages. When someone views a round share page on our website, we record page views and taps on its buttons, together with the link that was viewed. These records are not linked to any account.

We do not build an advertising profile from your searches or app activity. We do not use this information to track you across apps or websites owned by other companies.

G. Device, log, and diagnostic information

We may collect limited technical information needed to operate, secure, and troubleshoot the Service, such as:

• app and operating-system version;
• device type and general configuration;
• dates and times of requests;
• IP address and similar network information;
• authentication, security, and error events; and
• crash and performance information.

To keep core features working, the app reports diagnostic events to our servers. For example, for uploads of your round photos and videos, it reports when an upload is queued, retries, or fails. Each event includes the date and time, the app and operating-system version, the device model, and event details, such as internal identifiers for the item involved, the processing step reached, and error descriptions. Each event also includes identifiers that let us group related events: your account identifier when you are signed in, a session identifier, and a random install identifier created the first time the app runs on a device. We use the install identifier for diagnostics and to understand how the app is used (Section 1.F), never for advertising. It remains on the device across sign-ins, and after account deletion, until the app is deleted. Diagnostic events are automatically deleted after 90 days; those linked to your account are also deleted with your account.

We use privacy-minimizing diagnostics and narrowly scoped operational logs. Diagnostic events do not include your photos or videos, your GPS coordinates, or free-form content you enter. If you choose to share diagnostics with Apple, Apple may make certain diagnostic information available to us under Apple’s terms and privacy practices.

Cookies and browser storage on our website.Our website uses cookies that keep you signed in and guide you through sign-up. It also uses your browser’s local storage for things like unsent post drafts. Our website does not use analytics or advertising cookies or scripts. Content that third-party websites host, such as link-preview images in posts, is loaded from those websites (see Section 11).

We do not collect an advertising identifier in the current version of the Service.

H. Support communications

If you contact us, we collect the information you provide, such as your email address, the content of your message, attachments you choose to send, and information needed to investigate or resolve your request.

I. Former launch waitlist (website)

Before the app launched, we ran a waitlist on our website. It is now closed. If you joined it, we keep the email address you entered only to tell you about Divot’s availability. We stored nothing else with it: no name, IP address, or device information. To have your address removed, email support@divotgolfusa.com; removal deletes your address from our systems.

J. Posts, comments, and community features

If you use community features in the app or on our website, we collect:

• the posts you create, including the title, text, topic, links, up to 20 photos, any round you attach, any people, courses, or collections you mention, the audience, and when the post was created, edited, or deleted;
• cover images Divot generates from details of your posts, such as their title and topic;
• drafts you save;
• your comments and replies;
• your votes on posts and comments;
• the posts you save and the collections you create for them;
• records of which posts you view (Section 1.F); and
• the in-app notifications we send you.

Who can see posts.In the current app and website, posts you publish are shared with your friends: people you follow who follow you back. Posts from Divot’s official account are shared with all signed-in Divot users. Posts are not visible on the public web. A link to a post opens only for signed-in users who are allowed to see the post. People you have blocked, and people who have blocked you, cannot see your posts.

Comments.A comment or reply is visible to everyone who can see the post it is on. That can include people who are not your friends, such as the post author’s friends, or all signed-in Divot users for posts from Divot’s official account. Replies show the name of the person being replied to.

Votes. Other users see vote totals. When you upvote a post or comment, its author gets a notification that names you. Downvotes are not attributed to you.

Mentions.Other users can mention your username in their posts. You are not notified. You cannot remove a mention from someone else’s post, but you can report it. Mentions stay in posts as text even if you later delete your account.

Rounds attached to posts.If you attach one of your rounds to a post, the post’s audience can see a summary of that round: the course, the date, the number of holes played, and your total strokes. This applies even if your round history is set to “Only me.” The summary is stored with the post, including if the round is later deleted.

Photos in posts. Photos you add to a post are re-encoded before upload, which removes their embedded metadata. They are kept in private storage, and people who can see the post receive temporary links to view them. Divot does not keep the location recorded in photos you add to posts. The Service does not currently attach a location to your posts or show one to other users.

Drafts. The app keeps your unsent draft on your device, and our website keeps it in your browser. If you save a draft to Divot, or add photos to a draft on our website, the draft is also stored on our servers, where only you can see it.

Link previews.When you add a link to a post, Divot’s servers visit that web page to get its title, description, site name, and the address of its preview image, and store them with your post. When people view your post, their devices load the preview image directly from the website that hosts it. That website can see their IP address and device information. Links open in an in-app browser (Section 11).

Translation. Divot does not currently translate posts or comments, or send them to translation or artificial-intelligence services. Before we offer translation, we will update this Privacy Policy to describe the service used and what is sent to it, and we will ask for your permission where required.

Notifications. Your Inbox shows in-app notifications about activity involving you and announcements from Divot (Section 7.E).

K. Your profile, friends, and what others can see

Your profile. Every Divot account has a profile. It shows your name, your username, your profile picture, when you joined, and how many friends you have; your posts also show how many followers you have. A username, based on your name where possible, is assigned automatically when you sign up and follows your name until you change it in Edit Profile. Your profile is visible to all signed-in Divot users except people you have blocked or who have blocked you. There is no option to make your profile private. Your profile is not shown to people who are not signed in to Divot. If you share a link to your profile, they see only a general page, although the link itself contains your username and account identifier.

Finding you.Signed-in Divot users can find your profile by searching for your name or username. Search results show your name, username, profile picture, and how many friends you have in common with the person searching. When adding players to a round, someone who enters your phone number can find your account and see your name and profile picture. When someone searches for players by name while adding players to a round, the results show the last four digits of each matching player’s phone number.

Following and friends.Any Divot user can follow you without your approval, and you will get a notification that names them. People you follow who follow you back are your “friends.” Only you can see the full lists of people you follow and people who follow you. You can unfollow people or remove followers at any time. Removing a follower does not stop them from following you again unless you block them.

Privacy settings.You choose who can see these parts of your profile in Edit Profile (Profile privacy) and in Settings > Activity:

How these settings work together:

• “Friends” for round history, stats, and leaderboards, and “Everyone on Divot” for leaderboards, apply only while Activity sharing is on.
• With the “Friends” leaderboard setting, friends see you on course leaderboards only if your “Round history and courses” setting is also “Friends.”
• People who were in a round with you can always see your result for that round on course leaderboards, even if you choose “Only me.”
• All signed-in users can see how many people have rated a course. Your own rating of a course is visible to friends only if they can see your round history.
• Your settings do not control whether you appear, by name, in the round history of another player you played with (Section 1.C).
• These settings do not limit what other participants in a round can see (Section 1.C). They also do not affect copies other people have already saved or shared.

L. Reports, blocks, and moderation

Reports.If you report a photo, video, post, comment, or profile, we collect your account identifier, what you reported, the reason you chose, any note you add, and when you reported it. The person you report is not told who reported them. When a post or comment is reported, it is hidden from everyone except its author until we review the report and either remove or restore it. When a round photo or video is reported, it is hidden from the round’s other participants while we review it; the person who took it can still see it. Reports alert our team through an internal team messaging tool, and that alert includes your name as the reporter. If you use “Report this page” on a shared round page, we receive the link you reported. We do not link the report to your Divot account.

Moderation. Authorized Divot personnel review reports and may remove content, restore it, or take other action under our Terms. If we remove or restore your post or comment, we send you an in-app notice. Removed posts and comments are hidden from other users but may be kept, as described in Section 6. Round photos and videos we remove are deleted.

Blocks. If you block someone, we store that you blocked them. They are not notified. After a block:

• you and they cannot open each other’s profile pages, see each other’s posts or comments, or find each other in search. In rounds you already share, each of you can still see the other’s name, profile picture, and scores, and the profile information described in Section 1.C (“Rounds are shared spaces”);
• any follow connections between you are removed;
• they cannot add you to new rounds;
• you do not receive notifications about each other’s activity; and
• their photos and videos in rounds you share are hidden from you (yours stay visible to them).

Blocking does not remove either of you from rounds you already share. It also does not change what round share links, or leaderboard entries for rounds you played together, show.

M. Information about people who do not use Divot

The Service may include information about people who do not use Divot. Examples are the names and phone numbers that hosts enter for guest players (Section 1.C); a guest’s name can appear on a scorecard image that a participant shares. Course pages can also show the names and handles of public creators whose videos or posts about a course we display, and the names of people credited for course photos. Anyone, including people who do not use Divot, can ask us to correct or remove information about them by emailing support@divotgolfusa.com.

2. Information We Do Not Currently Collect

The current version of the Service does not access your device’s contacts or address book. It does not collect payment-card information, HealthKit information, fitness sensor data, or advertising identifiers. Divot does not request access to browse or scan your photo library. Photos and videos from your device are stored on Divot’s servers only when you capture them in the app or choose to add them to a round, a post, or your profile. Divot also stores images it generates for your posts, such as post covers.

The Service does not offer private direct messaging, targeted advertising, or cross-app tracking. Some information you provide is visible to other Divot users, or to anyone who receives a link that you or other players share, as described in Sections 1.C, 1.D, 1.J, 1.K, and 4.F.

If Divot changes these practices, we will update this Privacy Policy as described in Section 13.

3. How We Use Information

We use information to:

• provide course search, GPS rangefinder, scoring, scorecard, statistics, and insight features;
• create, authenticate, secure, maintain, and support accounts;
• save and synchronize registered users’ golf information;
• store and display your profile picture and show your round photos and videos alongside your rounds;
• show your profile, posts, comments, ratings, and activity to other users according to your settings, and help you find, follow, and connect with other golfers;
• build and order your Home and Explore screens using the people you follow and have played with, your location, your golf activity, and how recent the content is;
• show nearby courses, nearby posts, and local weather;
• calculate course leaderboards and course statistics from rounds played by Divot users, as described in Section 1.C (aggregate statistics may include rounds from users who do not share their activity, without identifying them);
• send you in-app notifications about activity involving you, and announcements from Divot;
• create share links and link previews at your request;
• personalize the Service based on information a user has chosen to save;
• keep track of new sign-ups for our internal operations, and contact you about your account;
• respond to support, privacy, and legal requests;
• review reports, hide or remove content, and enforce blocks and our Terms;
• detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms;
• diagnose errors and maintain the reliability and performance of the Service;
• comply with law and enforce our agreements; and
• evaluate and improve the Service using operational and product-interaction information, including the usage events described in Section 1.F.

We do not use information for targeted advertising, cross-app tracking, or the sale of personal information.

4. How We Disclose Information

We may disclose information in the following circumstances.

A. Service providers

We use service providers that help us operate the Service, such as providers of authentication and SMS delivery, cloud hosting, databases and file storage, course data, maps or imagery, weather information, team communication and alerting tools, email, customer support, security, and diagnostics. Weather and map features in the app, for example, are provided by Apple, as described in Section 1.E. Service providers may process information only as needed to provide services to us or as otherwise permitted by law.

We require service providers with access to personal information to protect it consistently with this Privacy Policy and applicable law.

B. Authentication providers

If Divot offers sign-in through a third-party provider in the future, that provider will process information under its own terms and privacy policy, and Section 8 will describe how disconnecting it works.

C. Legal, safety, and security purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• comply with applicable law, legal process, or a valid government request;
• protect the rights, safety, or property of Divot, our users, or others;
• investigate fraud, abuse, or security incidents; or
• establish, exercise, or defend legal claims.

D. Corporate transactions

Information may be disclosed as part of a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction. Where required, we will provide notice or obtain consent before personal information becomes subject to materially different privacy practices.

E. With your direction

We may disclose information when you direct us to do so or give us permission. For example, we do so when you create a share link, or when you share photos, videos, or images through the iOS share sheet.

F. Other users and the public

Information you add to the Service is shared with other users as described in Sections 1.C, 1.D, 1.J, and 1.K and as you choose in your settings. For example, your profile is shared with other signed-in users, your posts and comments with their audience, and your round results with course leaderboards. In addition:

• other participants in your rounds can create share links to those rounds’ scorecards, and anyone who has the link can view the scorecard as described in Section 1.C;
• other participants can save photos and videos from your rounds and share them outside the Service;
• other participants can share a scorecard image outside the Service that shows your first name, profile picture, and score (or, for a guest, the name the host entered);
• friends who can see your statistics can create and share an image of them that shows your name; and
• messaging apps may create and keep previews of shared links.

Once information is shared outside the Service, Divot cannot control or recall it.

5. No Sale, Targeted Advertising, or Tracking

Divot does not sell personal information. Divot does not share personal information for cross-context behavioral advertising, use personal information for targeted advertising, or track users across apps or websites owned by other companies.

Because the current version of the Service does not engage in tracking as Apple defines that term, Divot does not request App Tracking Transparency authorization.

If these practices change, Divot will update this Privacy Policy, provide any required choices or consent mechanisms, and update its App Store disclosures.

6. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, maintaining security, complying with legal obligations, and resolving disputes.

Our expected retention periods for the current version of the Service are:

• Account and saved golf information (including your profile, username, privacy settings, course ratings, golf bag, follows, blocks, votes, and saved posts and collections): while your account is active, unless you delete particular information sooner.
• Profile pictures and round photos and videos: while your account is active, unless you or a participant in the round removes them sooner; deleted with your account. Earlier profile pictures you have replaced are currently kept until you delete your account. If a round’s host deletes the round or their account, the round’s photos, videos, and scores are removed from the Service for all participants. Copies stored on your device remain there until you or the app deletes them. Copies that other participants have saved or shared are outside our control.
• Posts and comments: while your account is active. When you delete a post or comment, it is removed from the Service right away, but we currently keep its content on our servers until you delete your account. Posts and comments we remove for violating our Terms are kept the same way. Photos in a post you delete are removed from our storage by a daily cleanup process, normally within about a day.
• Post drafts saved to Divot: until you publish the draft or delete your account. When you delete a draft, it is removed from the Service right away, but, as with deleted posts, we currently keep its text on our servers until you delete your account. Photos in a draft are removed from our storage by a daily cleanup process after you delete the draft, or once the draft has gone unchanged for 7 days.
• Records of post views:until your account, or the account of the post’s author, is deleted.
• Internal records of changes to posts (which do not include post text): kept to maintain the integrity of the Service; after you delete your account they are no longer linked to it.
• In-app notifications: automatically deleted after 90 days.
• Round share links: until the link is turned off, the round is deleted, or the person who created the link deletes their account. Links do not expire. We keep a record of links that have been turned off.
• Reports and moderation records: we have not set a fixed period. We keep them as long as reasonably necessary to handle reports, enforce our Terms, and protect users. See Section 8 for what happens when an account is deleted.
• Internal team alerts:sign-up and report alerts sent to our team messaging tool are kept under that tool’s retention settings and are not deleted when you delete your account.
• Deleted accounts: removed from active systems within 30 days after we verify and accept the deletion request, except as described in Section 8.
• Backup copies: designed to expire through normal backup rotation within 90 days after deletion from active systems.
• Authentication and agreement records: while the account is active and afterward only as reasonably necessary to document the transaction, resolve disputes, enforce agreements, or comply with law.
• Diagnostic and usage events reported by the app: automatically deleted after 90 days. Events linked to your account are also deleted immediately with your account. Events reported while signed out, and records of views of shared round pages, are not linked to an account and are deleted on the same 90-day schedule.
• Security and operational logs: generally retained for up to 12 months, unless a shorter period is sufficient or a longer period is reasonably necessary to investigate an incident or comply with law.
• Support records: for the time needed to resolve the request and maintain an appropriate record of the resolution.
• Former waitlist email addresses:kept only to tell you about Divot’s availability, until you ask us to delete them.

We may retain limited information for longer when required or permitted by law, including information needed for security, fraud prevention, dispute resolution, or legal compliance. Information retained in backups is isolated from ordinary use and deleted according to the backup cycle.

7. Your Choices and Privacy Rights

A. Device permissions

You may control location access, and whether Divot receives your precise location, through iOS Settings. Withdrawing permission prevents GPS-dependent and nearby features from using your location but does not prevent use of features that do not require it. On our website, your browser controls location access.

Camera, microphone, and photo-library-add permissions are also controlled through iOS Settings. They are requested only when you use the related features: the camera when you take photos or videos in a round or for a post, the microphone when you record video in a round, and add-only photo-library access when the app saves photos or videos to your library. Choosing photos with the iOS photo picker does not require photo-library permission. Withdrawing these permissions disables the related capture or saving features but does not affect the rest of the Service.

B. Account information

You may review or update your profile information, including your name, username, profile picture, gender, date of birth, home city, typical score range, and email address, in Edit Profile in the app. You may contact us if information cannot be corrected in the app.

C. Privacy requests

Depending on where you live and subject to applicable exceptions, you may have the right to:

• know whether we process your personal information;
• access or obtain a copy of personal information;
• correct inaccurate personal information;
• delete personal information;
• obtain certain information in a portable format;
• withdraw consent where processing is based on consent;
• opt out of certain sales, sharing, targeted advertising, or profiling; and
• appeal our decision on a privacy request.

Divot does not currently sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising.

To submit a request, email support@divotgolfusa.com. Please describe your request and provide enough information for us to identify the relevant account. We may need to verify your identity before completing a request. You may use an authorized agent where applicable, but we may require proof of the agent’s authority and verification of your identity.

We will not discriminate against you for exercising a privacy right. We will respond within the period required by applicable law. Section 14 contains additional information for residents of certain U.S. states.

D. Authentication-provider controls

The current version of the Service does not use third-party sign-in providers.

E. Communications

Your Inbox shows in-app notifications about activity involving you, such as new followers and friends, comments and replies, upvotes, rounds you are added to and their results, and actions we take on content you posted. Divot may also post announcements to every user’s Inbox. Divot does not currently send push notifications or promotional marketing emails. We may text or email you sign-in passcodes and messages about your account, its security, your support requests, or changes to our Terms or this Privacy Policy, or to ask for your feedback. Announcements in your Inbox are about Divot and its features and do not include third-party advertising.

F. Privacy and community controls

In the app you can:

• choose who can see your home city, golf bag, round history and courses, stats, and course leaderboard results (Edit Profile > Profile privacy);
• stop sharing your rounds and live presence with friends (Settings > Activity);
• unfollow people and remove followers;
• delete your posts and comments;
• block users from their profile, from your following and followers lists, from people search results, from the menu on their posts or comments, when reporting their round photo or video, or when leaving a round they host, and unblock them in Settings > Blocked Users;
• report photos, videos, posts, comments, and profiles;
• leave a round you did not host, which removes you, your scores, and your photos and videos from it (a host can delete the round instead); and
• ask us by email to turn off a share link to a round you played in (Section 1.C).

8. Account and Data Deletion

Registered users may initiate deletion from the account or privacy settings inside the app. We may require reauthentication and a confirmation step to protect against accidental or unauthorized deletion. If you cannot use the app (for example, because you use Divot only on our website, which does not yet offer account deletion), you can ask us to delete your account by emailing support@divotgolfusa.com.

Deleting your Divot account is intended to:

• delete the account and saved golf information from active systems;
• delete your profile, username, privacy settings, follows, blocks, course ratings, golf bag, and saved posts and collections;
• delete your posts, comments, and votes, which also deletes comments other users left on your posts and replies other users left under your comments;
• delete your profile pictures and your round photos and videos (including optimized copies and previews) from active systems, and remove the round photos and videos the app stored locally on your device;
• delete the photos in your posts, which our cleanup process removes from storage after your posts are deleted;
• remove you and your scores from rounds hosted by others, and delete rounds you host (see below);
• stop share links you created from working;
• delete diagnostic and usage events linked to your account;
• sign the app out; and
• schedule remaining backup copies for expiration through the normal backup cycle.

We expect to complete deletion from active systems within 30 days and backup expiration within 90 days. We may retain limited information when required or permitted by law, as described in Section 6. If you host rounds, deleting your account also deletes those rounds for all participants, including their scores and captures in those rounds.

What deletion does not remove. Deleting your account does not affect:

• mentions of your username in other users’ posts, which remain as text;
• notifications your activity created in other users’ Inboxes, which may remain, without showing your name or profile, until they are deleted after 90 days;
• reports you submitted about posts, comments, or profiles, which may be kept without being linked to your account (reports you submitted about round photos or videos are deleted);
• records of reports about your round photos or videos, which may be kept without being linked to your account (reports about your posts, comments, or profile are deleted with them);
• internal records of changes to posts, which do not include the text of posts and are kept without being linked to your account;
• sign-up and report alerts in our team messaging tool; and
• photos, videos, scorecard images, statistics images, and other content that you or other users saved or shared outside Divot, and link previews created by messaging apps.

Deleting Divot does not delete any other account you have, such as your Apple Account. Deleting the app from your device without using the account-deletion process may remove local information but does not by itself delete a registered Divot account or information stored on Divot’s systems.

Information on your device.Account deletion removes the round photos and videos the app stored on your device and signs the app out. Other information stored on your device stays there until you remove it or delete the app. This includes post drafts, including the copy the app keeps when you edit a post you already published (drafts can include photos); your cached golf bag; course lists you created; recent searches (which can include other people’s names and profile pictures); the area you chose for course collections; app settings; captures saved to your photo library; and the app’s install identifier. On our website, drafts stay in your browser until you publish or clear them.

Guest users can remove locally stored guest information by using any available “Clear Guest Data” control or by deleting the app. If Divot creates a server-side guest account in the future, Divot will provide a way to delete that account and its associated information.

9. Children and Teen Users

The Service is intended for users aged 13 and older and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Users who have not reached the age of legal majority where they live may use the Service only with the permission and supervision of a parent or legal guardian, as described in our Terms of Service.

Users aged 13 to 17 currently have the same features and default settings as adult users. These include a profile visible to other signed-in Divot users, people search, following, comments, activity sharing with friends (on by default), and course leaderboards. Parents and guardians can help a teen review the privacy settings described in Section 1.K, and can contact us about a teen’s account.

Removing content you posted (users under 18). If you are under 18 and have a Divot account, you can remove posts and comments you wrote by deleting them from their menu in the app or on our website, and you can remove round photos and videos you captured. You can also ask us to remove content you posted by emailing support@divotgolfusa.com. Removal hides the content from other users, but it does not ensure complete or comprehensive removal. Copies other users saved or shared outside Divot, content other users reposted, and records we keep as described in Section 6 may remain.

Divot does not sell or share the personal information of users under 18 for targeted advertising and does not knowingly use their personal information for targeted advertising.

If we learn that a child under 13 has created an account or provided personal information, we will close the account and delete that information, except for any information the law requires us to keep. A parent or guardian who believes a child under 13 has provided information may contact support@divotgolfusa.com.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These safeguards include measures such as encrypted transmission, access controls, protected authentication credentials, service-provider review, backups, monitoring, and incident-response procedures appropriate to the nature of the information.

Access by Divot personnel. A limited number of authorized Divot personnel can access personal information when needed to provide support, review reports, investigate abuse or security issues, operate, maintain, and test the Service, or comply with law. This access can include information visible only to you or your friends, such as friends-only posts and photos, round photos and videos, account details including phone numbers and dates of birth, and your privacy settings. For these purposes, authorized personnel can also view the Service as a particular user would see it, and can correct or change account information. Authorized personnel can also add or remove follow connections between accounts to test features; doing so can change who sees friends-only content.

No system is completely secure. We cannot guarantee that information will never be lost, accessed, disclosed, altered, or destroyed without authorization.

11. Third-Party Services and Links

The Service may contain information, links, maps, imagery, course information, or other material provided by third parties. For example, course pages can show photos and ratings from third-party sources, and videos and posts about a course from platforms such as YouTube, TikTok, and Reddit. A third party’s own privacy policy applies when you interact directly with its service or leave Divot for its website or application.

Links in posts and on course pages may open in an in-app browser. Websites you visit there, and websites that host the preview images shown with links in posts, receive information from your device, such as your IP address and device information, and may use cookies under their own privacy policies.

This Privacy Policy does not govern information that Apple, Google, a golf course, or another third party collects independently for its own purposes.

12. United States Service

The Service is currently offered in the United States. Information may be processed and stored in the United States, where privacy laws may differ from those in other locations.

Before Divot expands to another country, we will review and update our privacy disclosures, data-transfer practices, and user rights as necessary.

13. Changes to This Privacy Policy

We may update this Privacy Policy as the Service evolves or legal requirements change. We will post the updated policy, revise the Effective Date, and provide additional notice when required by law or when changes materially affect how we use personal information.

Where required, we will request consent before applying a materially different practice to information already collected.

14. Additional Information for U.S. State Residents

Some U.S. state privacy laws, including California’s, require the additional disclosures below. They supplement the rest of this Privacy Policy. Whether a particular law applies to Divot, and to you, depends on that law’s requirements.

Categories of personal information we collect, their sources, purposes, retention, and recipients. The table covers each category we collected in the past 12 months. Section 3 describes our purposes in more detail, and Section 6 describes our retention periods in more detail.

Sensitive personal information. We collect the sensitive personal information listed above. We use it only for purposes permitted by law, such as authenticating you and providing features you request. We do not use it to infer characteristics about you, and we do not sell it or share it for cross-context behavioral advertising. For these reasons we do not offer a separate right to limit its use.

Sale, sharing, and targeted advertising.We do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising, and we have not done so in the past 12 months. We have no actual knowledge of selling or sharing the personal information of consumers under 16. When you or other users share information with other users or outside the Service, as described in Section 4.F, that is a disclosure at a user’s direction, not a sale.

Your rights. Depending on your state, you may have the rights listed in Section 7.C: to know what personal information we collect, use, and disclose; to access or receive a portable copy of it; to correct it; to delete it; and to opt out of sale, sharing, targeted advertising, or profiling that produces legal or similarly significant effects. We do not engage in those opted-out activities. You also have the right not to receive discriminatory treatment for exercising your rights.

How to exercise your rights. Email support@divotgolfusa.com, or use the in-app account-deletion process to delete your account. We verify requests by matching the information you give us with the information associated with your account. You may use an authorized agent; we may ask the agent for proof of your written permission and ask you to verify your identity directly. If we deny your request, you may appeal by replying to our response or by emailing us with “Appeal” in the subject line. We will respond to your appeal within the time required by law. If we deny your appeal, you may contact the attorney general of your state.

Opt-out preference signals and Do Not Track. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sale and sharing. Because we do not sell or share personal information, the signal does not change how the Service works. We do not allow third parties to track your activity across websites through our Service, except that websites hosting the link-preview images in posts receive your IP address and device information when those images load (see Section 11). Our website does not respond differently to Do Not Track signals.

Direct marketing by third parties. We do not disclose personal information to third parties for their own direct marketing purposes.

15. Contact Us

Questions, complaints, and privacy requests may be sent to:

Knowhere Technologies, Inc. d/b/a Divot Golf
312 W 43rd Street, Unit 15G
New York, NY 10036
United States
Email: support@divotgolfusa.com